Installed Account Sales Representative

Employment Type:
Full-time, Regular

Company Name:
Installed Account Sales Representative

Industry Type:
Sales

Location of Position:
Bellwood, PA

Job Description:
Link Computer is seeking an Installed Account Sales Representative for Muni-Link at our corporate office in Bellwood, PA.  This candidate will be responsible for add-on sales to the entire customer base along with assessing general customer satisfaction and escalating any customer issues. 

Key responsibilities include:

• Provide exceptional customer service regardless of the nature of the request or interaction. 
• Review SalesForce to understand the basic profile of each Muni-Link account.
• Record all customer calls/contact details in SalesForce on a real-time basis.
• Update SalesForce and other records with new customer information and contacts
• Speak directly to the primary customer contact(s) at least two times each calendar year.
• Report all customer issues or problems to the VP of Operations and the VP of Sales and Marketing.
  • Issues will be directly escalated to the “Customer Support Manager” or the appropriate resource
• Update customers on significant new features, options or integrations available with Muni-Link.
• Recommend/sell additional modules or options to customers, as appropriate.
  • WebPresence
  • Invoice Cloud or other payment processors
  • Notifications
  • Backflow Inspection Manager
  • Permitting
  • Loan Processing
  • And other options as available
• Assist the VP of Sales and Marketing with the web site, analytics, social media, and email marketing, as needed
• Attend trade shows as assigned or needed
• Master the ability to demonstrate additional modules and options
• Special projects and other duties as assigned. 

Job Requirements: 
To perform the job successfully, an individual should demonstrate the following competencies:

• Positive attitude – Must be positive and enjoy customer interaction and assisting others.
• Customer Service – Must be able to manage difficult customer situations; Responds promptly to customer needs; Meet customer commitments.
• Initiative – The position requires ongoing customer contact and the discipline to reach out pro-actively to ALL installed accounts
• Demonstrate attention to detail.
• Technical Skills – Can understand and address the use of Muni-Link options and features
• Communication Skills – Must have excellent written and verbal skills to effectively work with the Muni-Link customers
• Teamwork – Must work well with others to resolve issues and update customers
• Multi-tasking – Must track activity across hundreds of customers and resolve or update customers on a timely basis
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Goal-Oriented – Willing to accept and achieve business targets and goals.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

 
To apply for position: 
Please send resume and cover letter to:
Norm Kievit, Staffing Specialist
Email: nkievit@linkcorp.com
Phone: 814-822-1203
www.linkcorp.com


3/31/23